Order Fulfillment
Once you have placed an order through our website our warehouse is immediately notified and works hard to make sure your order is fulfilled within a timely manner. We typically require 2-3 business days, Monday through Friday, to process and ship an order. During peak season it may take up to 5 business days due to a large increase in orders. Once your order has shipped you will receive an email notification with a tracking number.
Carrier Options
We work with multiple carriers to provide you with as many shipping options as possible for you to select from at checkout. When selecting a carrier be sure to consider any deadlines you are trying to meet before selecting a shipping option.
If you have an Urgent order please be sure you select UPS 2nd Day or Next Day Air. Urgent orders need to be placed by 1pm EST to make sure they will go out same day. Keep in mind if you place and order for Next Day Air on Friday the order will not be delivered until Monday.
International Orders
We currently list USPS, UPS, and DHL as carrier options for international orders. It is important to note that USPS will only provide tracking updates on your international order while in the United States. Once the order has left the United States we ask that you wait 14 days from your last tracking update.
Customs Fees
All customs fees are the responsibility of the customer to pay. Dress Up Bolts will not cover customs fees for any items being shipped outside the United States.
Missing Package
Once you have received tracking information from us via email and your package leaves our possession we are no longer responsible for the order. If you have a concern or issue with your package please contact the carrier you selected to file a claim with them.
Note: If you want your package covered by USPS be sure to choose Priority Shipping at checkout. First Class shipping is not protected agains loss or damage through USPS.